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Privacy Policy

 

Your Security and Privacy Are Important to Us
Quite Contrary Floral Design ("we" or "us") is committed to protecting our customers' privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you. Please read this Privacy Policy ("Policy") carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy. 

Collection and Use of Information
In general, you can visit our site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

1. Non-Personally Identifiable Information
When you visit any of our site, we may collect some basic Non-Personally Identifiable Information about you. This information may include information regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide you with satisfactory service. We may use the information to detect problems with our server and to administer our site. In addition, Non-Personally Identifiable Information is compiled by us and analyzed on an aggregate basis.

2. Personally Identifiable Information
When you place an order we request that you send us Personally Identifiable Information. This information lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), occasion type (Valentine's Day, etc.), products purchased, any relevant promotion code and information (for example, reward program account information) and the gift and message recipient's name, address, telephone number, email address and any other information you may provide us ("Personally Identifiable Information" ). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers. Personally Identifiable Information is compiled by us and analyzed on both a personal and an aggregated basis. 

To serve you better, we may combine Personally Identifiable Information you give us online or through our catalogs. We may also combine that information with publicly available information about you that we may receive from third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and for other promotional purposes. 

We may contract with third-party companies or persons to provide certain services including credit card processing, distribution, data management, promotional services, etc. ("Service Providers"). We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours. 

3. Placing an Order
When you place an order, we require you to provide us with Personal Information. We use this information to give you a customized experience and to process the orders that you place with us. 

For your shopping convenience, when you place an order, we automatically establish your own Personal Account where information used in placing such order (including billing address, email address, telephone number(s) and rewards program information) is saved. Your Personal Account is password protected from third parties. You may access your Personal Account by requesting your password from us (go to My Account) and then signing in with that password. Afterward, you may change your password, edit your Personal Information or request a password reminder at any time. Our database stores your billing and delivery information, and will automatically transfer it to the order form each time you place an order so that you do not have to re-enter this information when you sign in at subsequent visits. 

The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their gift. 

4. Cooperation with Law Enforcement
We will disclose Personally Identifiable Information, after subpoena or written request, to cooperate with a law enforcement investigation. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. 

Links to Other Web site 
Our site may contain links to other Web sites. Privacy policies on such linked sites may be different from our Policy. We are not responsible for the privacy practices and content of these third-party Web sites. You access such linked site at your own risk. We urge you to follow safe Internet practices and do not supply Personal Information to these Web sites unless you have verified their security and privacy policies. 

Child Protection 
We take special care to protect the safety and privacy of children. Our site is general audience site. Consumers making purchases on our site must have a valid credit card and be 18 years of age or older. It is the policy of Quite Contrary Floral Design not to collect personal information on any person under the age of 18 and we request that any person under age 18 not submit any personal information via our site. Our reminder and greeting services are designed not to gather birth dates (with years) or other personal information for children under 13. 

Credit Card 
When making purchases the credit card you provide will be submitted for authorization and if approved charged either at the time the order is taken on the website or upon receipt of the encrypted order information. Processing of the foregoing credit cards follows credit card industry standards.

As always, consumers making purchases must have a valid credit card, be at least 18 years of age or older, and have a good credit standing. 

Opt out /Modify 
If you would like to modify or delete your account simply return to our site, click on the link called "Account". Once you have signed in to your account a menu of options is provided for you to delete or edit your stored account information. 

Your Consent 
By shopping at our site or opening an account, you consent to the use of your Personally Identifiable Information by us in the manner specified in this Policy. We, however, have the option to change, modify, or add to the terms and conditions of the Policy at any time. We will inform you of any changes by posting the revised Policy on our site. Any customer who does not agree to the revised Policy has the option to opt-out. The Policy will go into effect on the date posted. The new Policy will apply to all current and past users of our site and will replace any prior policies that are inconsistent. 

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